How do you compute your offers?
Our growth is a function of knowing the products we are buying and paying the highest possible prices. Paying outright high prices is achieved by using our extensive market place of nationwide buyers who have our confidence. Please keep in mind we know we must be extremely competitive if we expect to purchase from our clients. Our goal is to make you happy and keep you as a customer!

Do you pay more for famous designer jewelry?
Yes. Famous designer jewelry stands the test of time. Usually their designs are classic and in demand worldwide.

What type of jewelry are you most interested in?
Happy Hocker is most interested in buying mid and high value jewelry that is in good taste and resalable.

Do you buy any make and model watch?
No. Please visit the watch page of our on-line collection for information on the watch brands we purchase: www.rappaportjewelrybuyers.com

When I send my watch to Happy Hocker, should I send the original box, papers, manuals and any extra links?
Yes, absolutely. This will add extra value to your watch, as the next owner will want as complete a package as possible.

Can you tell me what my watch is worth?
When possible, we will provide you a preliminary quote if you call or fill out our request form. This quote will contain a price range as there are many variables that must be considered that pertain to condition, rarity and desirability.

How is your check delivered to me?
Checks are mailed in a first class security envelope and mailed daily. Please allow 3-5 business days for delivery.

Can I get overnight payment?
Yes. As you probably know, overnight carriers must have a physical address to deliver to. A post office box is not sufficient.

Do I have to own the items I am selling?
Yes. You must be the owner of the items possessing full and complete title thus enabling you to conduct business with Happy Hocker Pawn.

Is it absolutely safe to send my items through the mail?
Yes. Your items travel registered insured through the U.S. Postal system and the package is signed for during the entire process until it reaches its destination at Happy Hocker Pawn.

How do I know I will get the best market prices?
It is obvious that Happy Hocker Pawn must make a profit when providing our service. However, we work on a conservative profit margin to keep our competitive edge. If you need assurance of our high price offers, we recommend that you obtain other offers from local buyers prior to sending your items.

Can you give me an exact price before seeing an item?
That is just not possible. There are too many variables that affect values. Also, Happy Hocker Pawn must physically inspect each item to formulate our offer. We are willing to extend preliminary offers pending final inspection. The reality remains that jewelry and diamonds must be seen in person to make an accurate determination.

How do I get paid?
Happy Hocker Pawn pays the same day we purchase the item as long as the transaction is concluded by 3:00 p.m. Eastern Standard Time. The extra two business hours allow our accounting department to finalize its daily activities. If the transaction is concluded after 3:00 p.m., then we will mail your check the next day either by U.S. mail or an overnight carrier. On larger purchases, bank wires are available.

Are my items safe and insured while in your possession?
Yes. Items are stored safely in appropriate vaults in all departments. Non-Happy Hocker Pawn employees are not permitted in our offices for any reason. All employees have had extensive background checks prior to engagement. Happy Hocker Pawn has video and central station alarm status and your items are always within this environment.

Do I speak directly with your appraisers about my item(s)?
Yes. The appraiser assigned to your item(s) will discuss with you our findings and pricing offers. He or she will share opinions and options while leaving you with the final decision of whether or not you would like to sell. If you choose not to sell, your item(s) will be returned in the same insured manner as defined in our Services & Policies section.

Does Happy Hocker Pawn take consignments?
We will, but we prefer not to. The difference in this price, as opposed to selling outright would be minimal, if any at all.

What is the difference between the grading reports issued by the GIA and the EGL?
The GIA Diamond Grading Report and Diamond Dossier detail all the individual characteristics of the diamond commonly known as the Four C’s. The Diamond Grading Report includes a diagram of the diamond indicating the type, size and location of distinguishing marks that determine its clarity grade, as well as proportion grading. The Diamond Dossier, which is issued for diamonds weighing under 1 carat, does not include a diagram, but does include a laser inscription registry, which notes the unique GIA report number that has been laser inscribed onto the diamond. The GIA certificate is the most widely accepted as being the most unbiased and accurate grading for a diamond. Typically when a diamond has a GIA certificate, the diamond is worth much more because any buyer will be assured that the grading is accurate.

Is a certificate the same thing as an appraisal?
No. A diamond appraisal is the opinion of an individual appraiser and states his/her opinion as far as the quality of a diamond is concerned and also his/her opinion as far as the dollar value for replacing the stone. An appraisal is useful only as a tool for the insurance industry when a customer needs something replaced due to loss/theft, etc. If an appraiser happens to have less integrity, he/she would be more likely to overstate the quality of his/her own goods and understate the quality of competitors’ goods. Appraisals are typically far above the actual retail cost of the diamond. A certificate, on the other hand, is issued by an independent laboratory that has had one or more staff members evaluate the stone for its specific quality. Additionally, a certificate contains no dollar value whatsoever; it is simply the assessment of the lab as to the exact quality of the stone.

Is a GIA certified Gemologist appraisal the same as a GIA Gem Trade Laboratory certificate?
No. An appraisal issued by anyone must be subject to scrutiny, whether from a GIA trained Gemologist or not. Any individual can get training from GIA, for they do run gemology courses, but these individuals do not work for GIA or GIA Gem Trade Labs in any way whatsoever and are not endorsed by GIA more than the fact that they received education from them.

Do you buy clarity-enhanced diamonds?
No.

Do you buy laser-drilled diamonds?
No.

What size diamonds do you buy?
We buy loose ½ carat and up, and all sizes, if mounted in jewelry.

What if I want my original setting back, and just want to sell the diamond?
If you choose to sell only your diamond and not the setting, our skilled bench jewelers will remove your diamond and preserve your setting, which we will enclose with payment.

How do I know I will get paid?
These days we live in a world of uncertainty. However, with Happy Hocker Pawn you can be certain that you will be paid with lightning speed and we have never violated any customers. In fact, we have over 100,000 satisfied customers throughout the U.S. and Canada.

When do I get paid?
Payment is sent immediately (same day) upon your acceptance of our offer(s).

Whose check do I receive?
You will receive a check from the account of Happy Hocker Jewelry & Loan, Inc. Payments are made in U.S. dollars.

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